Insurance policies, impossible to ignore.
Libertify turns every policy, IPID, and claim letter into a guided experience your policyholders and teams actually finish. You see what they understood: cover, exclusions, and all.
Your policies are "sent." That is not the same as understood.
Every insurer runs the same loop: issue the policy pack, log the email open, file the acceptance, and move on. The log proves the document arrived. It says nothing about whether the policyholder understood what they are covered for, what they are not, or what to do when something goes wrong.
Why the policy pack never turns into proof
One static PDF, skimmed once, if that
A policy pack gets opened once at issuance, if it gets opened at all. The exclusions and conditions that matter most go unread until the moment they actually matter, which is a claim.
Delivery is logged. Comprehension is not.
Email and portal systems log that the policy was sent and opened. That is not evidence the policyholder understood the excess, the renewal terms, or what is excluded, which is what a regulator or an ombudsman will actually ask for.
The same policy lives in five places, owned by no one
A PDF attached to an email, a copy in the broker portal, a printed renewal pack, a summary on the website. When wording changes, underwriting, compliance, and customer service are rarely working from the same version.
The gap surfaces at the worst possible moment
Not at renewal, but after a loss, when a disputed exclusion turns into a complaint, an ombudsman case, or a customer who churns the moment the claim is settled.
Two systems, email and the policy portal, prove delivery. Neither proves understanding.
The same comprehension gap, seen from three desks.
A regulator can ask what the policyholder understood. A delivery log cannot answer.
Tap to see the fixEvidence of understanding, not just delivery
- Every policy conversion produces a comprehension record alongside the delivery log.
- Confusing clauses get flagged automatically, before they turn into a complaint.
- A wording change goes from document to published policy experience in minutes, not a redesign cycle.
Policy packs are built to be filed, not read under the pressure of an actual claim.
Tap to see the fixSelf-serve answers, at the moment they are needed
- A chatbot trained on the policy answers cover and exclusion questions instantly, before they become a call or a complaint.
- Drop-off points show exactly which clause policyholders never reach.
- Common claims questions get answered inside the document, not escalated to a call queue.
Every product line and renewal pack gets rebuilt by hand, channel by channel, PDF by PDF.
Tap to see the fixUpload once, every format is generated
- A single policy wording document becomes a video walkthrough, an AI tutor, and a comprehension check.
- Renewal packs ship in the languages your policyholders actually speak.
- Engagement data replaces guesswork about what policyholders actually read.
Most insurers tell you the policy was opened. We tell you what the policyholder didn't understand.
Three signals no delivery log captures: what they engaged with, where they got stuck, what they still cannot explain back. This is the evidence a regulator or an ombudsman actually asks for.
Every policyholder, tracked by policy number. See exactly who read the cover and exclusions and who skimmed to the signature page.
Video, chatbot, quick recall: every format tracked on its own. See exactly which one the policy wording actually lands with.
Every question, logged. See exactly which clause is still unclear, grounded only in the policy they were reading.
Three steps to make your documents understood
Upload your document.
Libertify makes it interactive.
Add any policy pack, KID, IPID, SOP, or claim letter. Libertify turns it into a guided experience that gets understood, not just signed.
- Works with PDFs, decks, and Word documents
- Designed for policies, disclosures, SOPs, and claim communications
- Live in five minutes
Every card below is a real, live document experience. See how a dense policy, regulatory manual, or procedure turns into something your customers and teams actually read.
Available experiences
3 experiencesMake every insurance document impossible to ignore.
Live in five minutes on the policy, KID, SOP, or claim letter you already send — no rebuild, no new tool for your customers or your team.
